Tony Jaques is a prolific writer on Issue and Crisis Management and has been widely published in leading management journals and peer-reviewed publications. Listed here is a selection of writings
Better Boards conference July 2017
Why top executives need to rethink crisis management
Security Solutions January 2017 pp 60-63
Accounting for crises
Accounting Technician, Jan 2017, pp 10-11
Struggling to manage a food recall crisis
Crisis Response Journal December 2016, 12(2) pp 25-27
How secure are security guards.pdf
Security Solutions, August 2016, pp 32-35
Crisis Proofing: How to save your company from disaster
Oxford University Press, 2016
Moving crisis management from war room to board room
Crisis Response Journal, September 2016, 21(1), pp 49-50
Coping with crisis
FMCG Magazine, July 2016
Brace for Impact
E-book August 2016
Cadbury and pig DNA: When issue management intersects with religion
Corporate Communications: An International Journal 2015, 20 (4), pp 468-482
Cybersecurity takes centre stage as a security risk
Security Solutions May-June 2015 pp 87-88
Media coverage of 'anti-science:' are some issues beyond legitimate debate?
IPRA Thought Leadership Essay, May 2015
Issue and Crisis Management: Exploring issues, crises, risk and reputation
Oxford University Press, 2014.
Reputation risks lurk in the supply chain
Business Solutions, June 2013, 30 pp 52-54
The Leadership role in crisis prevention
In Andrew DuBrin (ed) The Handbook of Research on Crisis Leadership in Organizations (2013) New York: Edward Elgar, pp 270-289
Ensnared in a gay health controversy: a comparative study in responding to issue activism
Journal of Public Affairs, 2013, 13(1) 53-60
Coal seam gas in Australia: can activists be effective from the margins?
(with Chris Galloway)
Asia Pacific Public Relations Journal, 13(2) pp 35-44
Crisis Leadership: A view from the Executive Suite
Journal of Public Affairs, 2012, 12 (4), pp 366-372
Is the CEO really the best crisis spokesperson? Four myths exposed
CEO Magazine, April 2012 pp 10-12
Is Issue Management evolving or progressing towards extinction?
Public Communication Review, 2012, 2 (1) pp 35-44
Crisis Prevention not a Priority say Australian CEOs
CEO Magazine, January 2012, pp 13-15
Issues Management as a Strategic Aspect of Crisis Prevention
In B. Olaniran, D. Williams and W.T. Coombs (Eds) 2012. Pre-crisis Planning, Communication, and Management: Preparing for the Inevitable. New York: Peter Lang Publishing, pp 17-35
Barriers to Effective Crisis Preparedness: CEOs assess the challenges
Asia-Pacific Public Relations Journal, 2011, 12(1)
Crisis Management: Thinking beyond business continuity
CIO magazine, May/June 2011 pp 10-11
Issue Management: Changing Risks, Changing Expectations
In Craig Pearce (ed) Public Relations 2011: Issues, insights, ideas
E-book Published online March 2011, pp 27-28
Managing Issues in the Face of Risk Uncertainty: Lessons 20 years after the Alar Controversy
Journal of Communication Management. 2011, 15 (1) pp 41-54
Crisis Management: A new strategic challenge for Security?
Security Solutions, July 2010 pp 48-52
Embedding Issue Management: From process to policy.
In R. L. Heath (Ed.), The Sage Handbook of Public Relations (Second Edition) (pp. 435-446). Newbury Park, CA: Sage
Reducing risk and protecting reputation
FINSIA InFinance, March 2010, 124 (1) pp 46-48
Reshaping crisis management: the challenge for organizational design
Organizational Development Journal, 2010, 28(1) pp 9-17
Embedding Issue Management as a strategic element of Crisis Prevention
Disaster Management and Prevention. 2010, 19(4) pp 469-482
Crisis Management: Moving the Emphasis from Response to Prevention
Insurance and Risk Professional, August-September 2009 pp 90-92
Issue and Crisis Management: Quicksand in the Definitional Landscape.
Public Relations Review. 2009, 35 (3) pp 280-286
Issues and Crises: the challenge of change
Corporate Public Affairs, 2009, 19 (2), pp 7-9
The case for case studies: optimizing the use of communication cases.
PRism 6(1) May 2009
Learning from Past Crises – Do iconic cases help or hinder?
Public Relations Journal, 3 (1), 2009. PRSA, New York.
Issue Management as a post-crisis discipline: Identifying and responding to issue impacts beyond the crisis
Journal of Public Affairs, 9 (1), 2009 pp 35-44
Integrating Issue Management with Strategic Planning: Unfulfilled promise or future opportunity?
International Journal of Strategic Communication, 3 (1), 2009 pp 19-33
Howard Chase: The Man who Invented Issue Management
Journal of Communication Management, 12 (4), 2008 pp 336-343
A case study approach to issue and crisis management: schadenfreude or an opportunity to improve?
Journal of Communication Management, 12 (3), 2008 pp 192-203
When an Icon Stumbles – The Ribena Issue Mismanaged
Corporate Communications: An International Journal, 13 (4), 2008 pp 394-406
Issue or Problem? Managing the difference and averting crises.
Journal of Business Strategy, 28 (6), 2007 pp 25-28
Issue Management and Crisis Management: An Integrated, Non-linear, Relational Construct
Public Relations Review, 33 (2), 2007 pp 147-157
Activist "Rules" and the Convergence with Issue Management
Journal of Communication Management, 10 (4), 2006 pp 407-420
Issue Management: Process versus Progress
Journal of Public Affairs, 6 (1), 2006 pp 69-74
Systematic Objective Setting for Effective Issue Management
Journal of Public Affairs, 5 (1), 2005 pp 33-42
Using Best Practice Indicators to Benchmark Issue Management
Public Relations Quarterly, 50 (2), 2005 pp 8-11
Issue Definition: the Neglected Foundation of Effective Issue Management
Journal of Public Affairs, 4 (2), 2004 pp 191-200
New Language needed to help move Issue Management onto the offensive
Asia-Pacific Public Relations Journal, 5 (1), 2004 pp 43-53
Issue Management: Why does it have to be an ethical challenge?
Asia-Pacific Public Relations Journal, 4 (1), 2002 pp 25-31
Towards a New Terminology: Optimising the Value of Issue Management.
Journal of Communication Management, 7 (2), 2002 pp 140-147
Developments in the Use of Process Models for Effective Issue Management
Asia-Pacific Public Relations Journal, 2 (2), 2000 pp 125-132
Don’t Just Stand There – The Do-it Plan for Effective Issue Management
Monograph. Issue Outcomes P/L, Melbourne, 2000
The Brilliant Evolution of Issue Management
In Today’s Public Relations: An introduction. (Eds) Robert L. Heath and W. Timothy Coombs. Sage Publications, New York, 2006
Refocusing Issue Management: Bridging academic and practitioner perspectives
PhD Thesis, RMIT, Melbourne, August 2008